Order status explanation

• Waiting position (waiting for incoming payment)
• Processing (goods are packed)
• Shipped ( Goods are Shipped )
• Tracking ( Recived Trackingnumber )
• Completed (goods were sent to the recipient)

Shipping and damage How much is the shipping ?

• Worldwide Free shipping

What do I do if my item is damaged or does not arrive?

• In the case of damaged items, please take a picture and send it to us via our support center with the order number and the picture.
• If your item is not with you after a maximum of 29 days, please write a message to us via the Support Center.

How do I return an item?

• Please contact our support center as you need an RMA number for every return.

Return rules

• Original packaging and labels must be present.
• Products that are manufactured for customers are excluded from revocation!
• Erotic articles such as toys of any kind cannot be exchanged!
• Trading cards cannot be returned!
• Lego and Lepin products cannot be revoked due to loss of building blocks!
• Swimwear and underwear cannot be withdrawn for hygiene reasons.
• We do not reimburse any return costs, these have to be paid by the buyer himself.
• After receiving the return, we will check the goods for defects and if everything is in order we will transfer the money back to your account or PayPal account.
• You can also get us to exchange the product.
• We do not take back free items.

30 days money back guarantee

• If your order does not arrive or the tracking system does not provide any information, you will receive your money back for 30 days.
• If the goods are defective after receipt and you have reported to the support center with pictures, we will send you your money back.